All in stock items ship directly from our Canadian warehouses, having already undergone customs clearance to ensure a smooth and professional delivery experience for our valued customers. Time in transit is anywhere from 2 to 10 business days. Atoll Board Company takes pride in getting you your purchase fast. Because of our multiple fulfillment centers it is not uncommon for our customers to have their board’s on the water in 3 days or less. Once your purchase has shipped Atoll will provide you with a tracking number via email.
SHIPPING DAMAGE & CLAIMS
If the shipment is signed for without any notation of damage to the contents or box, and concealed damage is discovered after unpacking and inspecting the goods further, please email pictures of the damage to CustomerService@AtollBoards.com within 48 hours of signing for the shipment. We will not be able to file a claim, however, we will work with you until you are 100% satisfied with the outcome.
We want our customers to shop with confidence, every board and Atoll product is backed by our 60 day return policy, 2 year manufacturer warranty, and a 30 Day return policy on all 3rd party non-Atoll products. If you are unsatisfied for any reason, call our customer service team and we will facilitate an exchange or return of your item. *(subject to certain terms and conditions).
*Please note these terms when returning an order: